Passports and Help with a Federal Agency
Passport Applications
The passport agency is currently experiencing a historic volume of applications, and an exceptionally large number of passport expedite requests. As a result, routine passport processing can take up to 18 weeks and expedited processing up to 12 weeks. If your travel date is approaching and your application has been pending within these time frames, we may be able to help. Call our district office at 630-585-7672 for assistance.
- For general questions regarding the State Department's Bureau of Consular Affairs passport services, see the State Department's Frequently Asked Questions about Passports web page.
Immigration
The following information is for immigrants. Please contact my office for assistance with any questions or problems you may have.
- How can I apply for lawful permanent residence ("green cards")?
- How can I obtain information on naturalization?
- How can I gain employment authorization?
- Are there services for anyone who has a case pending With USCIS?
- How can I obtain legal advice?
- How can I undergo an immigration medical examination?
- How can I adopt a child from another country?
Help with a Federal Agency
If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, my office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.
Residents of the 11th Congressional District of Illinois can contact me for assistance in dealing with Federal agencies. To begin the process, fill out the online authorization form by using the link at the bottom of this webpage.
Please include all pertinent information and claim numbers in your request—such as:
- Your Social Security number for a case involving Social Security;
- VA claim number for a case with Department of Veterans Affairs;
- Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
- Your address, email, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
- Copies of any related documents or correspondence that you may have from the agency involved
Please Note:
The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have authorization before they can obtain information about an individual's case. Additionally, the individual requiring assistance must be the one to fill out the authorization form. We cannot accept authorization forms that have been completed by family or friends on the behalf of another person.